At Luco Pawtique, we’re committed to delivering your order quickly and efficiently so you and your furry family member can enjoy your purchase as soon as possible. Below are the details of our shipping policies:

1. Processing Time

• All orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options & Delivery Times

• Standard Shipping: 5-7 business days
• Express Shipping: 2-4 business days

Shipping costs are calculated at checkout and depend on your selected method and destination.

3. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to check your delivery status at any time.

Your satisfaction is important to us, and we want you to love your Luco Pawtique purchase. If you are not completely satisfied with your order, you may return it under the following conditions:

• Return Window: Items can be returned within 30 days of the delivery date.
• Eligibility: Items must be unworn, unused, and in their original condition, including tags and packaging.
• Return Process: To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide instructions and a return shipping address.
• Shipping Costs for Returns: Return shipping costs are the responsibility of the customer unless the item is defective or an error was made in your order.

Refunds:

• Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

If you have any questions about your order, shipping, or returns, feel free to reach out to us at lucopawtique@gmail.com. We’re here to help!